The Fidelity Banks - Fidellity State Bank & Trust Co.
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Special Services

Mobile Banking

Frequently Asked Questions

How much does the Mobile Banking service cost?

Is Mobile Banking secure?

• Do I need a text message or data plan? 

• I am not enrolled for online banking. Can I still use mobile banking? 

What is activation?

How do I access mobile banking on my phone's browser?

How do I sign up for Mobile Banking?

 I activated Mobile Banking on my phone's web browser. Why am I being asked to activate again?

Is Mobile Banking supported on my phone?

What if my device is lost or stolen? 

How much does the Mobile Banking service cost? There is no charge associated with this service. However, there may be charges associated with data usage on your phone. Check with your wireless phone carrier for more information.

Is Mobile Banking secure? Yes. The mobile banking service utilized best practices from online banking, such as https, 128-bit encryption, or password access and application time-out when your phone is not in use. In addition, no account data is ever stored on your phone.

Do I need a text message or data plan? Yes. A text message and/or data plan is typically needed, as data usage can become expensive without them. Please check with your wireless carrier for more information.

I am not enrolled for online banking. Can I still use mobile banking? You must first enable your bank account(s) for online banking before using mobile.

What is activation? Activation is a one-time process that helps ensure your security. An access code will be sent to the email address listed in the internet banking site. You will need to enter this code on your device to begin mobile banking. Activation codes expire after a specific period of time (usually 24 hours). If you need a new one, return to the Mobile Banking enrollment site and request a new activation code.

How do I access mobile banking on my phone's browser? You can visit the site any time at

How do I sign up for Mobile Banking? You can enroll for mobile banking directly from your mobile phone by visiting

I activated Mobile Banking on my phone's web browser. Why am I being asked to activate again? At the time of activation, a "cookie" is stored on your phone's browser which allows the mobile banking system to remember that you activated. The cookie is only visible by the mobile banking system and does not contain personal information. Some phones may require you to enable cookies or periodically erase them, requiring reactivation. If you are experiencing this issue, check your phone settings to ensure that cookies are enabled. If cookies are enabled and the issue persists, please contact your mobile carrier for cookie support information on your mobile phone.

Is Mobile Banking supported on my phone? Mobile banking is supported on most phones with a mobile web browser that supports cookies. In addition, the mobile application is available on many smartphones including: iPhone and Android.

What if my device is lost or stolen? If you are concerned about misuse of your phone, contact your mobile carrier immediately to stop all wireless service.

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