Q Are Fidelity Bank deposit accounts FDIC insured?
A Yes! Each individual customer at Fidelity Bank is insured by the FDIC up to $100,000.
Q How do I set up Direct Deposit of my payroll check?
A After your Fidelity Bank checking application has been approved, you will receive Fidelity Bank's routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.
Q How do I set up Direct Deposit of my Social Security check?
A After your Fidelity Bank checking application has been approved, you will receive Fidelity Bank's routing and transit number and your account number. Contact your Customer Service Representative, at (785) 295-2100, for more information.
Q Can I get information about my account by phone?
A Yes! Account information is available with our Customer Service Representatives during business hours at any of our offices or ask about our Voice Response System for automated account information 24 hours a day.
Q What products can I apply for online?
A Check out Fidelity Bank's Products & Services page to see which accounts you can apply for online.
Q Can businesses have accounts at Fidelity Bank?
AYes! Check out Fidelity On-Line Products & Services page to see which Business accounts you can apply for.
Q Does Fidelity Bank offer IRAs online?
A Yes! Check out Fidelity On-Line Products & Services page to see which IRA accounts you can apply for.
Q Is interest paid on Fidelity Bank checking accounts?
A Yes! If you want a checking account that pays a market rate of interest, check out our Products & Services.
Q Can I open an account if I don't live in the United States? What if I live in the United States but am not a citizen yet?
A As stated on our application, at this time, we only accept applications from persons residing within the United States with valid U.S. tax identification numbers (Social Security Numbers). If you have questions, contact us. We'd like to hear from you.
Q Can I do all of my banking with Fidelity Bank?
A Yes! Thanks to the convenience of Direct Deposit and ATMs, everyday banking activities can be performed from the comfort of home. Contact us with questions about your banking needs.
Q Can I look at all of my transactions at any time?
A Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q How frequently is my Fidelity Bank information updated?
A Fidelity Bank updates all customer information nightly. Whether you access our Online Banking site or visit our customer service department, your account information is updated every day to reflect all account activity.
Q Are wire transfers possible to and from my Fidelity Bank checking account?
A Yes! Funds can be transferred to and from Fidelity Bank accounts by wire transfer or via ACH (Automated Clearing House) debits or credits. Call our customer service department at (785) 295-2100 for details.
Q How do I make a deposit to my account from a remote location?
A You can do most of your banking by using direct deposit, Fidelity State Bank & Trust ATMs or ACH (Automated Clearing House) transactions. Fidelity Bank also offers a bank-by-mail service which allows you to mail non-recurring deposits. Contact us for details on a method that's best for you.
Online Banking FAQ
Q How do I access Online Banking?
A After your Fidelity Bank checking application has been approved, simply click on the words Online Banking on any of our Web pages. When using Online Banking for the first time, click on the button "Click here to create or change your pin number" to set up your pin number.
QHow frequently is my Fidelity Bank information updated?
A Fidelity Bank updates all customer information nightly. Whether you access Online Banking or contact us directly, your account information is updated nightly to reflect all account activity.
Q Can I look at all of my transactions at any time?
A Yes, with Online Banking, you have access to your account information 24 hours a day, 7 days a week!
Q How does bill payment work?
A To help you understand the process, we have provided a diagram.
Q How long does it take to set up a new payee in the bill payment system?
A Once you have entered a new payee into the Electronic Bill Payment System, it takes two business days to set up the payee to receive payments.
Q Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
A Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.
Q After I make a bill payment, how long does it take for the money to be debited from my account?
A The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.
Q How long does it take for a payment to reach the payee?
A A payment that generates an ACH payment will credit the payee's account within 1-3 business days; whereas, a paper check will take up to 10 days.
Q How do I actually use the Electronic Bill Payment System?
A Step-by-step instructions can be accessed by pressing the help button within Online Banking.
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